Trained to Be the Best

6/1/2023 (Permalink)

Our IICRC-Certified Flood House at our campus in Pekin, IL

Here at SERVPRO Team Fletcher, we have adopted a new mantra for our whole team to rally behind: Trained to Be the Best. Every SERVPRO franchise technician goes through extensive training including IICRC certification for water damage drying and restoration, fire damage restoration, mold remediation and more, and we’re proud to be part of a system that values employee education so much. In addition to all this required training, we have even more opportunities for our techs to learn and grow.

Did you know that we have the only IICRC-certified flood house in the state of Illinois? Each time we host an Applied Structural Drying class, the students get the opportunity to flood and then dry a fully furnished house on our campus. Getting hands-on training in this kind of environment is crucial because it means we don’t have to do the training in someone else’s property.

We go through this training because we want to make sure every job we do is held to the same high standards, that we’re all on the same page using the current industry-standard processes and equipment to do the best we possibly can. It’s our goal to be the best trained restoration company in central Illinois, and we hope our commitment to training gives you peace of mind if you ever have to deal with any sort of disaster.

Trust the Growing Team that is 2,000+ Strong!!

7/1/2022 (Permalink)

The fireworks continue to ring as SERVPRO grows!

The SERVPRO brand recently reached a huge milestone. There are now over 2,000 franchises spread across the United States and Canada that are able to help our customers in their time of need.

While all franchises are independently owned and operated, we all on the same team. This is a huge benefit to our customers when disaster strikes.

As SERVPRO continues to grow, there will be more customers that we will be able to help, as well as providing more opportunities to add to our MVP staff.

Give us a call when you have experienced a loss in your home or business!

Enjoy the Pets you Love, Without the Odors you Hate!

6/29/2022 (Permalink)

Even the cutest pets can leave behind some tricky stains and pungent odors, but they don't have to stay!

We all love the fury members of our families, but when they gotta go, they gotta go! SERVPRO has specialized cleaning products and procedures that leave those lingering stains and odors in the puppy stage.

Why should I call a professional to clean my pet's mess?

We have specialized cleaning products that are chemically formulated to breakdown urine and feces left behind in unwanted places. Using these chemicals, along with our specialized cleaning practices, allows our crews to leave you to enjoy the pets you love without those lingering odors.

We also have specialized deodorization practices and equipment that attack the odors once the source has been cleaned and/or removed. This specialized equipment is proven to eliminate odors in both occupied and unoccupied structures safely.

Call SERVPRO of Peoria at 309-346-5600 if you need help with tricky stains and odors!

New Year. New Look. Same SERVPRO.

1/5/2022 (Permalink)

You may have noticed that our logo has changed a little bit here recently. The look of the logo is noticeably different. However, the most notable change is that the line underneath the logo now says “Cleaning. Restoration. Construction.” This is a change we are happy to see, considering SERVPRO is so much more than just water and fire damage cleanup and restoration. We are cleaning, restoration, construction, remediation, mitigation, content cleaning, and so much more.

That’s the great thing about this change. The logo might be new, but we are still the same old SERVPRO®. We are here 24/7 to help you if/when you experience damage from fire, water, mold, storms, or other sources. Our teams are still highly trained and quick to respond. We are still here to make damage feel, “Like it never even happened”; And we will continue to be here for our communities.

We’re happy to be Here to Help®.

The Importance of Reviews and Testimonials

12/1/2021 (Permalink)

We know that it can get a little repetitive having businesses constantly asking you to leave a review or give a testimonial (especially when you’ve expressed that you had a good experience with them.) However, there is a reason we ask you to leave us feedback and share your experience.

We learn from feedback

Whether your experience has been positive or negative, we always appreciate your feedback. When you leave positive feedback, it gives us the chance to recognize the people on our team who are making the customer experience a positive one. Recognizing our team members individually fosters excellence within our teams as a whole. Adversely, letting us know that you have had a negative experience gives us the chance to take your constructive criticism and make changes where we need to, which gives us a chance to grow and become better as a company.

We want to share your story

Testimonials are the same, in that telling your story gives future customers a better idea of what we do and how we can help them when they experience damage to their property and bring us in for the cleaning and restoration process. That way, they don’t just have to take our word for it. They can hear from you why it would be a good idea to choose their local SERVPRO®.

So if you’ve received services from us, don’t hesitate! Leave us a review. Give your testimonial. We would love to hear from you!